I had to get some tests done for one of my family members. I went to a very popular and reputed diagnostics center on Rajkumar road in Rajajinagar (Bangalore west).
The diagnostics center is a fairly well organized and we are sort of regulars for any laboratory tests that need to be done irrespective of which doctor, specialist recommends the tests.
Today, should have been no different! But it was a different experience.
In the billing section, usually, there used to be 3-4 people attending to the customers/patients. Today, there were only 2 of them. The billing took some time.
After the billing, the counter where they take the blood samples used to have 2 people manning the operations. Today, there was only one!
There were many people waiting for their turn and the queue went on building up. There were old people, there were sick people, there were kids.......
As usual, the person coordinating the blood/urine samples was calling names in the order in which he/she received them, well, I thought so! We were waiting for quite sometime and out of the blue a hale and healthy man walks in, has a brief chat with the coordinator (I don't know what they call his function/role) and went ahead and gave his blood sample. This was totally out of turn!
As I said before, there were many waiting and this is totally wrong! I don't normally get upset, but I did lose my cool! I went and told the coordinator, this is not right. Don't give preferential treatment, just make sure that people are attended in order. Then, things started moving in the right manner.
Question is,
why do we put up with these kind of things everyday?
Do we have to go on fighting for what is right?
Why should there be such discrimination, even in hospitals and diagnostic centers?
I have seen this in places of worship, government offices...... you name it, it happens, every day!
I don't care if this guy thought I was rude! I meant to be rude and had to make him understand that what he was doing was wrong.
If you have had similar experiences, please share your thoughts!
Srinath
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